Returns & Refunds
Fair, transparent returns for damaged, defective, or incorrect items. We work with sellers to resolve issues quickly.
Return eligibility
You may request a return or refund when:
- The item arrived damaged, defective, or not as described.
- You received the wrong product, size, or quantity.
- The package was missing items listed on your invoice.
Time limit: Report the issue within 48 hours of delivery for the fastest resolution. Some categories (grocery, perishables, personal care) may have shorter windows shown on the product page.
How to start a return
- Sign in and open My Orders.
- Select the order and choose Request return (available for eligible delivered orders).
- Describe the issue and upload photos if the item is damaged or incorrect.
- Our team or the seller will review your request and update the return status by email.
Refund process
- Approved refunds are credited to your original payment method within 5–10 business days after the return is accepted.
- COD orders may receive refund via UPI or bank transfer after verification.
- Shipping fees are refunded only when the return is due to seller or platform error.
- Partial refunds may apply if only some items in a multi-item order are returned.
Non-returnable items
For hygiene and safety, the following are generally not eligible for return unless defective:
- Opened grocery, perishable food, and consumables
- Personal care, innerwear, and beauty products once opened
- Custom or made-to-order items
- Digital goods and gift cards
Quick tips
- Keep original packaging until your return is approved.
- Take clear photos of damage or wrong items.
- Do not discard the product until support confirms next steps.
Cancellations
Orders that have not yet shipped can often be cancelled from your Orders page. Once dispatched, cancellation may not be possible—please request a return after delivery if needed.